Privacy Policy

Arbor Therapy provides mental health services. Information that qualifies as protected health information and is created or received in connection with treatment or a request for treatment is handled in accordance with applicable law and our Notice of Privacy Practices.

Our Notice of Privacy Practices is available on this website and is also provided to clients at the beginning of services.

This Privacy Policy addresses information collected through our public website, initial inquiry forms, newsletter forms, downloadable-resource forms, and general communications. It does not replace our Notice of Privacy Practices.

Website forms are intended only for brief initial communication. Please do not submit diagnoses, medical records, detailed treatment histories, or other sensitive health information through a website form or ordinary email.

A. Information You Provide

When you contact us, request a discovery call, or submit an inquiry form, we may collect:
- First and last name
- Email address
- Phone number
- Therapist preference
- Preferred service
- Preferred session format
- A brief, general description of the support you are seeking
- Questions or other information you voluntarily provide

When you join The Common Thread or request a downloadable resource, we may collect:
- First and last name
- Email address
- Signup source
- Subscription and confirmation status
- Email engagement information, such as opens or link clicks, when available

B. Information Collected Automatically
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When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser and device information
- Pages visited
- Referring page
- Date and time of visits
- General website usage information
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This information helps us maintain, secure, and improve the website.

C. Cookies
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Our website may use cookies and similar technologies for essential website functionality, security, and basic analytics. You may adjust your browser settings to limit or decline cookies, although some website features may not function as intended.

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to them consistently.

We may use information collected through the website to:
- Respond to inquiries and discovery-call requests
- Route prospective-client inquiries appropriately
- Communicate about requested services
- Schedule appointments or next steps
- Deliver requested downloadable resources
- Send The Common Thread when someone has intentionally subscribed
- Maintain and improve our website
- Protect the security and integrity of our systems
- Comply with legal and professional obligations

We do not sell or rent personal information. We do not use therapy-inquiry information or clinical information for advertising.

People receive The Common Thread only after intentionally subscribing through a newsletter or resource-signup form.

We may use a confirmation process to verify an email subscription. Subscribers may unsubscribe at any time by using the link included in each email. Unsubscribing from the newsletter will not affect present or future therapy services.

Requesting a downloadable resource may also subscribe the person to The Common Thread when that is clearly disclosed on the signup form.

We may share limited information with service providers that assist us with website hosting, forms, email, scheduling, newsletter delivery, technology, security, and related business operations.

These providers may include:
- Webflow, for website hosting and public website forms
- Google Workspace, including Gmail, Drive, and Sheets
- Dropbox, for internal business file storage
- Flodesk, for newsletter and downloadable-resource signups and delivery
- TheraNest, for scheduling, intake, and clinical-practice functions
- Other technology, security, or professional service providers used in operating the practice

We provide service providers only with information reasonably necessary for their function and use appropriate contractual protections when required.

Therapy-inquiry narratives and clinical information are not sent to Flodesk. Flodesk is used for newsletter and resource subscriptions, not as a clinical record or prospective-client database.

We may also disclose information when reasonably necessary to:
- Comply with law, regulation, court order, or legal process
- Protect the rights, safety, or property of Arbor Therapy or others
- Investigate or prevent fraud, misuse, or security concerns
- Meet applicable professional or legal obligations

We use reasonable administrative, technical, and physical safeguards to protect personal information.

Nevertheless, no website, electronic communication, or internet transmission can be guaranteed to be completely secure. Please keep website submissions brief and avoid sending highly sensitive information through ordinary email.

More detailed personal or clinical information should be shared through the secure systems provided after services are arranged.

We retain personal information only for as long as reasonably necessary to:
- Respond to and manage inquiries
- Provide requested communications or resources
- Maintain appropriate business and clinical records
- Meet legal, ethical, contractual, or security obligations

Newsletter information may be retained while a person remains subscribed. Limited information may be retained after unsubscribing to honor the unsubscribe request.

Depending on applicable law, California residents may have the right to request:
- Information about the personal information we maintain
- Access to certain personal information
- Correction of inaccurate personal information
- Deletion of certain personal information, subject to applicable exceptions

To submit a privacy request, contact us at:
connect@arbortherapy.co

We may take reasonable steps to verify the identity of the person making the request. We will not discriminate against anyone for exercising an applicable privacy right.

Our website may contain links to third-party websites or use services provided by third parties. Those organizations operate under their own privacy policies and practices.

We are not responsible for the content, privacy, or security practices of websites or services that we do not control.

This website is directed to adults. We do not knowingly collect personal information directly from children under the age of 13 through this website.

A parent or legal guardian may contact Arbor Therapy regarding services for a minor when applicable.

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the Last Updated date above. If a change materially affects how we handle personal information, we may provide additional notice as appropriate.

Questions about this Privacy Policy or our handling of personal information may be directed to:

Arbor Therapy
‍1611 S Melrose Dr, Ste A #151
Vista, CA 92081
connect@arbortherapy.co
(760) 458-5070